100% Customer Satisfaction Guarantee

Beans & Bunches guarantees the freshness, flower quality and value of every order. Each Beans & Bunches arrangement is delivered either personally by staff or by a professional courier, and created by a professional florist.

All Beans & Bunches designs illustrated are a guide to the style of flowers and gifts that will be delivered. Items may vary according to seasonal availability, or to meet quality standards. Some items may not be suitable to be sent in our hot summer. In some cases, substitutions of equivalent value and quality may be necessary to fulfill your requirements. Substitutions will only be advised if they are different from the item requested, and will not be advised if they are a small difference (ie. exchanging flower colors/ types within mixed designs).

100% Money Back Guarantee

Complaints that are made to Beans & Bunches within 24 hours of delivery being received, are eligible for a claim for exchange or full refund. As flowers are a perishable item, they must be returned to Beans & Bunches within 24 hours of delivery time, to receive a refund or exchange.

Please note that refunds are not available for selection of the wrong product. Exchange & refund is given for flower products well cared for.  Please ensure full product is refunded – i.e. including box/vase/gift wrap/any add-on gifts as ordered.

Please note deliveries are a separate purchase, and a free re-delivery or second delivery is therefore not included in any exchanges or refunds for a product. Refund claim is offered individually, if courier confirms fault/non-delivery.

Cancellations or alterations to orders must be made within 24 hours of ordering.